FAQ

WHICH COUNTRIES ARE YOU SENDING TO?

We ship to more than 30 countries and which countries apply you will find at the checkout in our international web shop. Our ambition is that in the future you will be able to order products from us, no matter where in the world you are.

HOW DO I PAY?

We work with Klarna. You choose the payment method when you check out at the checkout. Invoice, installment or card payment are some options.

HOW LONG IS YOUR DELIVERY TIME?

Delivery time varies between 1-5 working days, depending on where you live. It can take longer during holidays and periods with many deliveries. Our ambition is to deliver your order as soon as possible, preferably the next day.

WHY CAN I NOT ORDER THE PRODUCT I WANT?

If you can not choose a certain size or product, it means that the product is sold out. Sign up on our newsletter or contact us via info@ clnathletics.com and we will keep you updated on when the product is in stock.

HOW DO I KNOW MY SIZE?

Take a look at our size guide which can be found under our products. In each product description, you can also read about the model's clothing size, length and weight to get a better idea of which size suits you best. If you are still unsure, please feel free to contact us at info@clnathletics.com.

WHERE ARE YOU?

We are based in Borås, Sweden.

MY ORDER HAS NOT ARRIVED. WHAT DO I DO?

Contact us via info@clnathletics.com. Enter your order number in the subject line and describe what the problem is and we will investigate the matter as soon as we can.

HOW DO I RETURN A PRODUCT?

The package you received sent home contains a return form and a pre-printed return label. Fill in the form clearly and then leave the package to the nearest postal agent with the return label affixed. You can return a product within 30 days but note that the product must be in its original condition for a full refund. It includes labels etc .. If a return is made, we charge a fee of 79 SEK to partially cover the cost we have for shipping and handling. Exchanges, on the other hand, are always free.

CAN I CANCEL MY ORDER?

Once the order has been sent, it is not possible to cancel the order. However, if you are quick and cancel it shortly after you make your purchase, we can certainly help you. In such cases, you can contact us by email: info@clnathletics.com.

YOU NEED TO DO A CLAIM

If you believe that a product you ordered is defective, you can contact us via info@clnathletics.com. Email your order number and describe your case in detail. Also send with one or more pictures of what you feel is wrong with the product and we will try to help you as soon as we can.

HOW DO I KEEP UP TO DATE ABOUT THE LATEST FROM CLN ATHLETICS?

Sign up for our newsletter and visit the web shop as often as you can. You can also follow us on instagram.com/clnathletics and facebook.com/clnathletics for daily updates.

DO YOU SEND AN ORDER CONFIRMATION WHEN ORDERING?

Yes, when you have completed the purchase, an order confirmation will be sent to your specified e-mail address. Did not receive an order confirmation? Please check your spam filter or contact us via info@clnathletics.com, and we will investigate the matter as soon as we can.

CAN THERE BE ADDITIONAL FEES WHEN ORDERING?

If you order from a country outside the EU, VAT, customs duties and / or taxes may apply. If you incur additional fees, these must be paid in order for the package to be redeemed from customs. Contact your local customs office for more information.

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