When you register your return in our Service Portal, you will receive a link to track your package via email. There you can see whether we have received your package or not. It usually takes up to 5 business days after you have submitted it to the agent for your return to reach our warehouse.

After we receive your package, it normally takes 1-5 business days for your return to be processed by our staff. During peak season, around major promotions and holidays, it may take up to 10 business days.

Once it has been processed, you will receive a refund notification via email. You will also receive an updated invoice from Klarna via email and in the Klarna app If you have paid direct by card or bank transfer, a refund will be made automatically.

Do you need to pause your invoice? Read more here.

Did you choose the wrong agent/box when you placed your order? Here are the options for changing agents:

• If you used PostNord: Once you have received a tracking link via text message or email, you can often select "Change delivery" in the PostNord app or on their website and redirect the package to another agent.
• If you used Instabox: You will receive an email + text message from Instabox. You can use these to change your delivery options. Please note, however, that Instabox has restrictions on changing your address/agent for security reasons.
• If you used Budbee: Use the tracking link in the Budbee app to change delivery options. Please note, however, that Budbee has restrictions on changing addresses/agents for security reasons.
• If you have used Schenker: Unfortunately, it is not possible to change the selected agent after placing an order.

There is a QR code in the package you received. Scan it and follow the instructions or read more here .

You can return a product within 30 days but please note that the product must be in its original condition for a full refund. This includes labels, neatly packaged etc. If a return is made, we charge a fee of 5 EUR / 50 NOK to partially cover the cost we have for climate compensation of shipping and handling.

If you have returned your purchase, it is a good idea to pause the invoice. This will give you time to update it before the invoice is due.

Currently, it is only possible to pause 14-day invoices that are not already due. If you wish to pause an installment invoice or an invoice that is already due, please contact Klarna's customer service and they will assist you.

1. Click on the invoice you wish to pause via the Klarna app.

2. Select "Manage invoice".

3. Select "Register return".

4. Confirm your selection. The invoice is now paused.

You can also move the due date on your invoice forward if you want to pay a little later. See how to do this here .

You exchange by placing a new order for the item you want. You therefore need to return the item you don't want. In the meantime, place a new order with the item you want to exchange for.

If you have used a discount code and need to exchange your size, you can get the same discount on your exchange order. Only valid when exchanging the same product in the same color but a different size.

Place your exchange order and contact our customer service info@clnathletics.com with your new order number and we will manually correct the price for you after you place the order. You are responsible for the shipping of 49 SEK if the exchange order is under 700 SEK.

After we receive your package, it normally takes 1-5 business days for your return to be processed by our staff. During peak season, around major promotions and holidays, it may take up to 10 business days.

Once it has been processed, you will receive a refund notification via email. You will also receive an updated invoice from Klarna via email and in the app. If you have paid by direct by card or bank transfer, a refund will be made automatically.

Do you need to pause your invoice? Read more here.

Unfortunately, it is not possible to add products to an already placed and confirmed order. Once the order is placed, the agreement between you and us is concluded, and we cannot change it afterwards and charge you more. What you can do is place a new order with the product you want to add or place a completely new order and then contact us and ask us to cancel your first order.

You can find all invoices in Klarnas app . Download it and you won't miss a thing.

Your invoice will also be sent to the email address you provided when purchasing. If you can't find it, it may have ended up in your spam folder, so double-check there as well. If you can't find an invoice via email, you may have entered the wrong email address. In that case, contact our customer service.

The most common situation is that the package has arrived at the delivery agent, but you have entered the wrong phone number for notification. In that case, you will not receive a notification.

If this does not help, please contact us via info@clnathletics.com . Please include your order number in the subject line and describe the problem and we will investigate the matter as soon as possible.

We work with Klarna and direct payments. You choose your own payment method when you check out at the checkout. Invoice, card or partial payment are some options.

If for some reason you have not collected your package, it will be returned to us. When we receive your package, our warehouse will make a return on your order. A fee of 99 SEK will be charged.

Our recommendation is that you place a new order for the goods you want to receive them as quickly as possible.

Should you receive a defective product or if your product breaks during use due to a manufacturing defect, we will of course help you as soon as possible. The damage must be a manufacturing defect and not wear and tear.

As a consumer, you should complain about a defect within a reasonable time as soon as you discover the defect, and according to the Consumer Sales Act, a reasonable time is 2 months.

If you wish to make a complaint, please contact our customer service (info@clnathletics.com) with the information below:

- Subject of email: Complaint + order number
- Attach pictures (the more and clearer the better)
- Email address where the purchase was registered
- Order number
- Customer name
- Product name
- Reason for the complaint

Our customer service will get back to you as soon as they can and find a creative solution that you will be satisfied with.

Delivery time varies between 1-3 business days, depending on where you live and the delivery method you have chosen. It may take longer during holidays and periods with many deliveries. Our ambition is to deliver your order as quickly as possible, preferably the next day.

Take a look at our size guide found under our products. In each product description you can also read about the model's clothing size, height and weight to get a better idea of ​​which size fits you best. If you still feel unsure, please feel free to contact us via info@clnathletics.com.

If you cannot select a specific size or product, it means the product is out of stock. Sign up for the waiting list under the product sizes on each product page and you will be notified when it is back in stock.

We ship to more than 30 countries and you can find out which countries this applies to at the checkout in our international webshop. Our ambition is that in the future you will be able to order products from us, no matter where in the world you are.

We are based in Borås, Sweden.

Once the order has been shipped, it is not possible to cancel the order. However, if you are quick and cancel it shortly after making your purchase, we can certainly help you. In such cases, you can contact us via email: info@clnathletics.com.

Sign up for our newsletter and visit the webshop as often as you can. You can also follow us on Instagram and Facebook for daily updates.

Yes, once you have completed your purchase, an order confirmation will be sent to your provided email address. Have you not received an order confirmation? Please check your spam filter and junk mail or contact us via info@clnathletics.com and we will investigate the matter as soon as we can.

If you are ordering from a country outside the EU, VAT, customs duties and/or taxes may apply. If you are charged additional fees, these must be paid in order for the package to be released from customs. Please contact your local customs office for more information.

Contact us via info@clnathletics.com or facebook.com/clnathletics and we will do our best to answer your questions.